--- title: "Softphone: What is it and why should you use it?" description: A softphone is a downloadable app with a virtual phone, allowing users to make outbound and receive inbound VoIP calls anytime, from anywhere. Learn here. image: https://blog.greenlinknetworks.com/hubfs/2021-DIC-GL-GL-Featured-Images-for-Blog-Posts%20(1).png --- - [![facebook_top](https://blog.greenlinknetworks.com/hubfs/facebook_top.jpg)](https://www.facebook.com/greenlinknetworks) - [![twitter_top](https://blog.greenlinknetworks.com/hubfs/twitter_top.jpg)](https://twitter.com/getgreenlink) - [![instagram_top](https://blog.greenlinknetworks.com/hubfs/instagram_top.jpg)](https://instagram.com/getgreenlink) - [![linkedin_top](https://blog.greenlinknetworks.com/hubfs/linkedin_top.jpg)](https://www.linkedin.com/company/greenlink-networks) - [![Youtube Icon](https://blog.greenlinknetworks.com/hubfs/icons-youtube-2.png)](https://www.youtube.com/user/greenlinknetworks) - [![Phone Number](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/call%20(1).png) **(888) 972 8802**](tel:8889728802) - [![Service Status](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/tick.png) Service Status](https://status.greenlinknetworks.com/) - [![Partner Portal](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/user%20(2).png) Partner Portal](https://partner.greenlinknetworks.com/) - [![Customer Portal](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/user.png) Customer Portal](https://cp.greenlinknetworks.com/) - [![Download](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/arrow-down%20(1).png) Download](https://www.greenlinknetworks.com/download) - [![Help Center](https://f.hubspotusercontent40.net/hubfs/3842749/Assets%20Growthkit/tick.png) Help Center](https://kb.greenlinknetworks.com/) - [Support Link](https://screenconnect.thehrfgroup.com/) [![2020 GL_Logo_Normal](https://blog.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Normal.png?width=200&height=59&name=2020%20GL_Logo_Normal.png "2020 GL_Logo_Normal")](https://www.greenlinknetworks.com) - [Home](http://www.greenlinknetworks.com) - Services - [Cloud Phone System](http://www.greenlinknetworks.com/solutions/cloud-phone-system) - [Fax Solutions](http://www.greenlinknetworks.com/greenlink-fax-solutions) - [Hybrid Fax](http://www.greenlinknetworks.com/hybrid-fax-solution) - [Outbound Paperless Fax](http://www.greenlinknetworks.com/outbound-paperless-fax) - [SIP Trunking](http://www.greenlinknetworks.com/solutions/sip-trunking) - [Partners](http://www.greenlinknetworks.com/partners) - [Partner Program](http://www.greenlinknetworks.com/partners/partner-program) - Company - [Awards](http://www.greenlinknetworks.com/awards) - Resources - [Download](http://www.greenlinknetworks.com/download) - [Service Status](http://www.greenlinknetworks.com/service-status) - [Help Center](https://kb.greenlinknetworks.com/knowledge) - [Contact](http://www.greenlinknetworks.com/contact) ## Softphone: What is it and why should you use it? 19 October 2022 - 30 min read ![](https://blog.greenlinknetworks.com/hubfs/2021-DIC-GL-GL-Featured-Images-for-Blog-Posts%20(1).png) # *Your Business Communication in an App*     ###### What is a Softphone? A softphone is a downloadable application with a virtual phone interface, allowing users to make outbound and receive inbound VoIP telephone calls anytime, from anywhere, as you can see from the example image below. However, softphones come with far more features and functionalities, because they’re directly connected to your chosen business VoIP phone system. The GreenLink Softphone includes calls, chat, chat rooms, custom statuses, contacts, and more. Allowing users to communicate virtually from any device with an internet connection. ![GL Softphone rectangle version](https://blog.greenlinknetworks.com/hs-fs/hubfs/GL%20Softphone%20rectangle%20version.png?width=1170&name=GL%20Softphone%20rectangle%20version.png) One of the advantages of having a phone system that has an app for a mobile device is that you no longer need to have staff using their personal cell phone numbers to communicate with your customers. They can actually make and receive calls from the app on the Softphone displaying your company caller ID as they call out. For instance, some of the stories I hear are companies that had their top salesperson that was calling everybody through his personal cell phone, and then the person leaves, and it takes all the contacts with them, right? They continue to get calls even though they're no longer with the company. ![GL Softphone rectangle](https://blog.greenlinknetworks.com/hs-fs/hubfs/GL%20Softphone%20rectangle.png?width=5001&name=GL%20Softphone%20rectangle.png)   ###### Why should you use a Softphone?   Softphone technology has a multitude of advantages over traditional phone systems. The software combines familiar telephone features as well as some new additions. Let's talk about what are the advantages: 1. Portability: A softphone can be installed on multiple devices like laptops, tablets, and cell phones, and these devices can be used from any location with an internet connection.  2. Scalability: Softphone is software-based and easy to deploy, this means that when adding new team members the users don't need to wait for a physical phone to be shipped. This provides businesses with instant unlimited scalability.  3. Cost-effective: Most providers include a softphone at no additional cost. 4. Privacy:  From a company's perspective, the company owns all of the assets that the softphone uses including call history, contacts, and phone number. Keeping that information as company information.       Our technology allows companies to empower their employees with an app! And chances are, you’ve heard that a Softphone is the best option, and for a good reason too!   At GreenLink Networks, we are connecting businesses around the world effortlessly and with the same reliability that makes us unique.       ### Subscribe to our blog and stay tuned! 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To be connected to a local IT provider use the information below.  Reach out to us at [sales@greenlinknetworks.com](mailto:sales@greenlinknetworks.com) /  888-972-8802 ### Subscribe to our blog and stay tuned! [![Subscribe](https://no-cache.hubspot.com/cta/default/8693616/54b9bea3-7d89-4260-870f-22dbf6bf6e40.png)](https://cta-redirect.hubspot.com/cta/redirect/8693616/54b9bea3-7d89-4260-870f-22dbf6bf6e40) ### Share this post! [mailto:?subject=Check%20out%20https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/what-is-a-softphone%20&body=Check%20out%20https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/what-is-a-softphone&media=https://8693616.fs1.hubspotusercontent-na1.net/hubfs/8693616/2021-DIC-GL-GL-Featured-Images-for-Blog-Posts%20%281%29.png](mailto:?subject=Check%20out%20https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/what-is-a-softphone%20&body=Check%20out%20https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/what-is-a-softphone&media=https://8693616.fs1.hubspotusercontent-na1.net/hubfs/8693616/2021-DIC-GL-GL-Featured-Images-for-Blog-Posts%20%281%29.png) [![white logo-03](https://blog.greenlinknetworks.com/hs-fs/hubfs/white%20logo-03.png?width=256&height=85&name=white%20logo-03.png "white logo-03")](https://greenlinknetworks.com) We are Channel Only provider of Business VoIP Services. Our services include Cloud Business Phone Service (Hosted PBX), SIP trunking and SIP to PRI or Analog services. GreenLink was started by an MSP with an ambition to achieve the right balance between flexibility in how the services are offered to customers, the reliability expected in uptime and quality, and the commitment to its customers and partners. Our “can do” and friendly attitude is what really what sets us apart.GreenLink is honored to be a recipient of an Excellence Award from Telephony Magazine. ### From our Blog ##### [The End Of Analog Lines: Are Analog Lines Going Away? \[Answered\]](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/the-end-of-analog-lines-are-analog-lines-going-away-answered) ##### July 13, 2022 ##### [Is moving your business phone system to the cloud the only option when it comes to VoIP? The answer is no](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/voip-options) ##### July 22, 2020 ##### [Discover Freedom and Flexibility: Introducing the Yealink BH70 Headset](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip/unmatched-comfort-and-quality-meet-the-yealink-bh70-headset) ##### July 26, 2024 Contact Us - Address 122 W John Carpenter Fwy #540, Irving, TX 75039 - Phone 888-972-8802 - Fax 844-802-2088 - Email sales@greenlinknetworks.com - [![facebook_bottom](https://blog.greenlinknetworks.com/hubfs/facebook_bottom.jpg)](https://www.facebook.com/greenlinknetworks) - [![twitter_bottom](https://blog.greenlinknetworks.com/hubfs/twitter_bottom.jpg)](https://twitter.com/getgreenlink) - [![instagram_bottom](https://blog.greenlinknetworks.com/hubfs/instagram_bottom.jpg)](https://instagram.com/getgreenlink) - [![linkedin_bottom](https://blog.greenlinknetworks.com/hubfs/linkedin_bottom.jpg)](https://www.linkedin.com/company/greenlink-networks) - [![Youtube Icon](https://blog.greenlinknetworks.com/hubfs/icons-youtube.png)](https://www.youtube.com/user/greenlinknetworks) All rights reserved. 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