Softphone: What is it and why should you use it?

19 October 2022 - 31 min read



Your Business Communication in an App



What is a Softphone?

A softphone is a downloadable application with a virtual phone interface, allowing users to make outbound and receive inbound VoIP telephone calls anytime, from anywhere, as you can see from the example image below.

However, softphones come with far more features and functionalities, because they’re directly connected to your chosen business VoIP phone system.

The GreenLink Softphone includes calls, chat, chat rooms, custom statuses, contacts, and more. Allowing users to communicate virtually from any device with an internet connection.

GL Softphone rectangle version

One of the advantages of having a phone system that has an app for a mobile device is that you no longer need to have staff using their personal cell phone numbers to communicate with your customers. They can actually make and receive calls from the app on the Softphone displaying your company caller ID as they call out.

For instance, some of the stories I hear are companies that had their top salesperson that was calling everybody through his personal cell phone, and then the person leaves, and it takes all the contacts with them, right? They continue to get calls even though they're no longer with the company.

GL Softphone rectangle


Why should you use a Softphone?


Softphone technology has a multitude of advantages over traditional phone systems. The software combines familiar telephone features as well as some new additions. Let's talk about what are the advantages:

1. Portability: A softphone can be installed on multiple devices like laptops, tablets, and cell phones, and these devices can be used from any location with an internet connection. 

2. Scalability: Softphone is software-based and easy to deploy, this means that when adding new team members the users don't need to wait for a physical phone to be shipped. This provides businesses with instant unlimited scalability. 

3. Cost-effective: Most providers include a softphone at no additional cost.

4. Privacy:  From a company's perspective, the company owns all of the assets that the softphone uses including call history, contacts, and phone number. Keeping that information as company information.




Our technology allows companies to empower their employees with an app! And chances are, you’ve heard that a Softphone is the best option, and for a good reason too!


At GreenLink Networks, we are connecting businesses around the world effortlessly and with the same reliability that makes us unique.




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